nabji Privacy Policy — How We Handle Your Data

Introduction

nabji ("nabji", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the nabji platform at nabji.ws. This Privacy Policy explains how we collect, use, store, share and protect personal information in connection with your use of the nabji website, mobile platform, games, betting services, payment facilities and customer support services. This Privacy Policy forms part of the nabji Terms and Conditions and should be read alongside them.

By registering a nabji account or using any part of the nabji platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you should not use the nabji platform. For players based in Bangladesh, all data processing is conducted in accordance with applicable data protection obligations. nabji handles all personal data with the highest standard of care and does not sell personal information to third parties for marketing purposes.

Our Privacy Commitments

1. Information We Collect

nabji collects personal information from you when you register an account, use the platform, make deposits or withdrawals, contact customer support, or interact with promotional content. The categories of personal information we collect include the following.

• Identity information: your full legal name, date of birth, and any government-issued identification document you provide during KYC verification (such as a National ID card or passport)
• Contact information: your Bangladeshi mobile phone number (used as your primary account identifier), and any email address you optionally provide
• Financial information: details of the payment methods registered to your account (such as your bKash, Nagad or Rocket wallet number), transaction history including all deposit and withdrawal records, and account balance information
• Gaming and betting activity: records of all games played, bets placed, bet amounts, outcomes, bonus claims and wagering history associated with your account
• Technical and device information: your IP address, device type, operating system version, mobile browser type and version, and session timestamps — collected automatically when you access the nabji platform
• Communications data: records of any messages you send to nabji customer support via live chat or email, including the content of those messages, timestamps, and any resolution notes added by the support team

nabji collects only the personal information that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs or biometric data) unless this is strictly required for identity verification purposes and is provided voluntarily by you.

2. How We Use Your Information

nabji uses personal information collected from players for the following purposes, all of which are necessary either to provide the nabji service or to comply with applicable legal and regulatory obligations.

• Account creation and management: to register your nabji account, verify your identity, maintain your account record, and provide you with access to the platform's games, betting markets and payment services
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and other supported payment methods, and to maintain accurate financial records of all transactions
• Customer support: to respond to your queries, resolve disputes, process complaints, and provide account-related assistance through our 24/7 live chat and email support channels
• Responsible gaming compliance: to monitor your gaming and betting activity for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to meet our obligations under responsible gaming guidelines
• Fraud prevention and security: to detect and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct — using automated monitoring tools and manual review processes
• Legal and regulatory compliance: to meet our obligations under applicable anti-money laundering laws, to respond to lawful requests from government authorities or courts, and to maintain records required by applicable law
• Platform improvement: to analyse anonymised, aggregated usage data to improve the performance, reliability and user experience of the nabji platform — no individual player can be identified from this aggregated data

3. Legal Basis for Processing

nabji processes personal data on one or more of the following legal bases, depending on the nature of the processing activity.

• Contractual necessity: processing your identity information, contact details and payment data is necessary for nabji to provide the account registration, gaming, betting and payment services that you have requested by creating a nabji account
• Legal obligation: nabji is required by applicable law to collect and retain certain categories of personal data, including identity verification data and transaction records, for anti-money laundering compliance and financial record-keeping purposes
• Legitimate interests: nabji processes technical usage data and gaming activity records under its legitimate interest in preventing fraud, ensuring platform security, detecting bonus abuse, and monitoring for problem gambling indicators — provided that this interest does not override your fundamental privacy rights
• Consent: where nabji sends you promotional communications about bonuses, seasonal offers or new games, we do so on the basis of your prior consent. You may withdraw this consent at any time by contacting customer support or adjusting your account notification preferences

4. Payment Data and Financial Information

nabji treats payment data with particular care given its sensitive nature. Your bKash, Nagad, Rocket or Upay wallet number, and any card details you provide, are used exclusively for the purpose of processing your deposits and withdrawals on the nabji platform. nabji does not store full card numbers. Payment data transmitted between your device and the nabji platform is protected by 256-bit SSL encryption at all times.

nabji retains transaction records — including deposit amounts, withdrawal amounts, payment method references and timestamps — for the period required by applicable financial record-keeping obligations. These records are accessible to nabji compliance staff for the purpose of investigating disputed transactions, responding to regulatory enquiries, and fulfilling anti-money laundering reporting obligations. Transaction records are not shared with any third party for commercial purposes.

5. Cookies and Tracking Technologies

The nabji platform uses cookies and similar tracking technologies to support the operation of the platform, improve user experience, and detect fraudulent or abusive activity. The cookies used by nabji fall into the following categories.

• Essential cookies: strictly necessary for the platform to function — these enable session management, account authentication, and security protections. These cookies cannot be disabled without breaking core platform functionality
• Performance cookies: collect anonymised data about how players navigate the nabji platform — which pages are visited, how long sessions last, and which features are used most frequently — to help nabji improve the platform's speed and reliability
• Fraud detection cookies: used to identify unusual patterns of behaviour associated with fraudulent account activity, bonus abuse, or automated bot access — these are essential for the security of all players on the platform
• Preference cookies: store your platform preferences such as language selection, so that these settings are remembered between sessions without requiring you to reselect them on each visit

Most modern mobile browsers allow you to view and manage the cookies stored by websites. However, please note that disabling essential cookies will prevent certain core features of the nabji platform from functioning correctly. nabji does not use third-party advertising cookies or behavioural profiling cookies.

6. Sharing Your Information

nabji does not sell your personal data. We share personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors and financial service providers: nabji shares the minimum necessary financial data with bKash, Nagad, Rocket, Upay and card network processors to facilitate your deposit and withdrawal transactions. These providers are contractually bound to use your data only for transaction processing purposes
• Game studio providers: live casino table operators (including Evolution Gaming and Ezugi) and slot game studios may receive a session token that authenticates your account for the purpose of allowing you to play their games within the nabji platform. These providers do not receive your full identity profile or payment data
• Regulatory and law enforcement authorities: where nabji is legally required to disclose personal data to a government body, regulatory authority, court or law enforcement agency — for example in connection with an anti-money laundering investigation or in response to a court order — we will comply with that obligation and will endeavour to notify you in advance where we are legally permitted to do so
• Fraud prevention and security service providers: nabji may share limited technical data (such as IP addresses and device fingerprints) with specialist fraud prevention service providers for the purpose of identifying and blocking fraudulent or abusive account activity. These providers are contractually prohibited from using this data for any other purpose

nabji will never share your personal data with third-party marketing companies, data brokers, social media platforms, or other commercial entities for advertising or profiling purposes. All third-party data processors engaged by nabji are bound by contractual obligations to maintain appropriate data security standards and to process your data only for the purposes for which it was shared.

7. Data Retention

nabji retains personal data for as long as your nabji account remains active, and for such additional period thereafter as may be required by applicable law or by nabji's legitimate business and compliance needs. The following general retention principles apply.

Transaction records and KYC documentation are retained for a minimum of five years following the closure of your account, in accordance with anti-money laundering record-keeping requirements. Gaming activity records are retained for a minimum of three years. Customer support communications are retained for two years. Where your account is closed due to suspected fraud or a breach of the nabji Terms and Conditions, records may be retained for a longer period as necessary for the purposes of any investigation or legal proceedings.

8. Data Security

nabji implements and maintains a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL encryption on all data transmissions, secure server infrastructure with access controls, regular security reviews and penetration testing, and staff training on data handling obligations. Access to personal data within nabji is restricted to personnel who have a legitimate operational need to access it and are bound by confidentiality obligations.

While nabji takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security. In the unlikely event of a data security incident that may affect your personal data, nabji will take prompt steps to contain and assess the incident and, where required, will notify affected players and relevant authorities in accordance with applicable data breach notification obligations.

9. Your Privacy Rights

As a nabji player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact nabji customer support via live chat or by email at [email protected].

• Right of access: you may request a copy of the personal data that nabji holds about you, including a summary of how it is being used and with whom it has been shared
• Right to rectification: if any personal data nabji holds about you is inaccurate or incomplete, you may request that it be corrected or updated — we will action your request promptly
• Right to erasure: subject to nabji's legal retention obligations, you may request the deletion of your personal data. Where the requested deletion would conflict with a legal obligation to retain records, nabji will inform you of this and will delete the data as soon as it is legally permissible to do so
• Right to restriction: you may request that nabji restricts its processing of your personal data in certain circumstances — for example while a rectification request is being assessed, or where you contest the legal basis for processing
• Right to object: where nabji processes your personal data on the basis of its legitimate interests, you have the right to object to that processing. nabji will review your objection and cease processing unless nabji can demonstrate a compelling legitimate ground that overrides your interest
• Right to withdraw consent: where nabji processes your data based on your consent (for example for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal

nabji will respond to all privacy rights requests within a reasonable timeframe. In most cases, we aim to respond within 30 days of receiving a valid request. Where a request is complex or we have received a high volume of requests, we may extend this period by a further 30 days — in which case we will notify you of the extension and the reason for it.

10. Children's Privacy

The nabji platform is strictly for adults aged 21 and above. nabji does not knowingly collect or process personal data from any individual who is under the age of 21. If nabji becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered a nabji account, please contact our support team immediately so that we can investigate and take appropriate action.

11. Third-Party Links and Embedded Content

The nabji platform integrates third-party game content from licensed studio providers. These game environments are hosted by the respective studios and are subject to those studios' own privacy and data handling practices. nabji is not responsible for the data practices of third-party studio providers operating within the nabji platform. Players are encouraged to review the privacy policies of any third-party service with which they interact. nabji does not include links to external websites or third-party platforms.

12. Changes to This Privacy Policy

nabji reserves the right to update or amend this Privacy Policy at any time. Where a material change is made, nabji will notify registered players by displaying a prominent notice on the platform or by sending a notification to your registered mobile number. The revised Privacy Policy will be published at nabji.ws/privacy-policy with an updated effective date. Your continued use of the nabji platform following publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you should stop using the platform and contact support to arrange account closure.

13. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the way nabji handles your personal data, please contact our customer support team through the live chat feature available on the platform when you are logged in to your account. Our support team is available 24 hours a day, seven days a week, and handles all privacy-related enquiries with the utmost confidentiality.

You may also contact us by email at [email protected] — please note this address is displayed as plain text and is not a clickable link. When contacting us about a privacy matter, please include your registered mobile number and a clear description of your request so that our team can identify your account and respond to you promptly.