Responsible Gaming at nabji — Play Within Your Limits

Introduction to Responsible Gaming

At nabji, responsible gaming is not just a compliance checkbox — it is a core part of how we operate. We believe every player deserves to enjoy the nabji platform in a way that is safe, affordable and within their personal control. We provide a range of tools that allow players to set their own boundaries, take breaks, and seek help if they feel gaming is no longer something they are in full control of.

This page explains the tools and resources available to nabji players in Bangladesh, the warning signs of problem gambling, and how to access support quickly if you or someone you know needs help. If at any point you feel gambling is causing harm to your finances, relationships or daily life, please contact our support team immediately — we are available 24 hours a day, seven days a week via live chat.

21+ Age Restriction — Strictly Enforced

When registering a nabji account, players are required to provide their date of birth and a valid Bangladeshi National ID card or equivalent government-issued identification. nabji's verification team reviews submitted documents and reserves the right to request additional proof of age at any time. Any account found to belong to a person under the age of 21 will be closed immediately and any funds held will be returned to the payment source after verification.

nabji also encourages parents and guardians in Bangladesh to use device-level parental controls to prevent underage individuals from accessing online gambling platforms. If you are aware of a minor who has accessed the nabji platform, please contact our support team immediately so we can take appropriate action.

Responsible Gaming Tools Available at nabji

nabji provides every registered player with direct access to a suite of responsible gaming tools from within their account settings. These tools are designed to put you in control of your gambling activity at all times. No waiting period is required to activate protective limits — changes take effect immediately or within 24 hours depending on the tool.

How to Set Your Limits on nabji

To access responsible gaming tools on nabji, log in to your account and navigate to the Account Settings section. From there, select Responsible Gaming to view all available limit and exclusion options. You can set or adjust your deposit limit, session time limit and reality check frequency directly from this menu. Changes to protective limits (reducing a limit or activating self-exclusion) take effect immediately. Changes that would increase an existing limit (for example raising a deposit cap) are subject to a mandatory 24-hour cooling-off period before they become active — this is a standard responsible gaming safeguard.

If you have difficulty locating the responsible gaming settings within your account, or if you would like our support team to configure limits on your behalf, please contact nabji customer support via live chat. Our support agents are trained in responsible gaming assistance and will action your request without delay. There is no charge for activating any responsible gaming tool on nabji — all features are available to every registered player free of charge.

Self-Exclusion at nabji — Taking a Break

Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming difficult to control. When you activate self-exclusion on nabji, your account is immediately locked and you will not be able to log in, make deposits, or place bets for the duration of the exclusion period you choose. Self-exclusion periods available on nabji are: 1 day, 3 days, 7 days, 30 days, 90 days, 180 days, 1 year, or permanent closure.

To activate self-exclusion, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion and your preferred duration. Alternatively, contact our 24/7 live chat support and request immediate account suspension — our team will process this within minutes. During a self-exclusion period, nabji will also suppress all promotional communications to the excluded account. If you have selected permanent exclusion and later wish to reopen your account, a mandatory 7-day cooling-off period applies and the request must be submitted in writing via email to [email protected].

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income level, education or background. The following warning signs may indicate that gambling is becoming harmful. If you recognise any of these signs in yourself or in someone close to you, please seek support as soon as possible.

• Gambling with money needed for essential expenses such as rent, food, utilities or family commitments
• Borrowing money from family, friends or financial services specifically to fund gambling activity
• Spending increasing amounts of time thinking about gambling, planning sessions or reliving past wins and losses
• Chasing losses — placing larger or more frequent bets in an attempt to recover money that has already been lost
• Feeling restless, irritable or anxious when not gambling, or when attempting to reduce or stop gambling activity
• Concealing gambling activity from family members or close friends, or lying about the amount of time or money spent gambling
• Using gambling as a primary way to cope with stress, anxiety, depression, loneliness or other personal difficulties
• Neglecting work, family responsibilities, health or personal relationships as a result of time or money spent gambling

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use nabji's self-exclusion tool immediately and to reach out to our support team. There is no shame in asking for help — responsible gaming support is available to every nabji player in Bangladesh at no cost.

Tips for Keeping Gaming Safe and Enjoyable

The following practical tips can help you maintain a healthy relationship with gambling and ensure that your time on the nabji platform remains a positive form of entertainment.

• Set a fixed gambling budget before you start playing and treat it as money spent on entertainment — never deposit more than you can comfortably afford to lose
• Use nabji's deposit limit tool to cap your weekly spend — this removes the temptation to deposit impulsively when experiencing a losing streak
• Take regular breaks during your gaming session — stand up, stretch and spend time away from the screen at least every 60 minutes
• Never gamble under the influence of alcohol or when you are emotionally distressed — impaired judgment leads to impulsive decisions and higher financial risk
• Balance gambling with other leisure activities — maintain hobbies, social connections and physical activities that keep your life well-rounded outside of the nabji platform
• Remember that the outcomes of casino games and sports bets are determined by chance — past results do not influence future outcomes, and no betting system guarantees profit

Getting Support — You Are Not Alone

If you are struggling with gambling and feel you need to talk to someone, nabji's customer support team is available around the clock to listen and assist. Our agents are trained to handle responsible gaming conversations with sensitivity and complete confidentiality. Whether you want to activate a limit, take a break, or simply talk through your concerns, please reach out — we will always take your situation seriously and respond with care.

Protecting Young People in Bangladesh

nabji strictly prohibits anyone under the age of 21 from accessing its platform. Beyond our own verification procedures, we encourage all adults in Bangladesh who share a device with younger family members to take proactive steps to prevent access to gambling websites. Most Android and iOS devices support parental control features that can block access to specific applications and websites — we recommend enabling these features on any shared device used by younger members of your household.

If you discover that a minor has created or accessed a nabji account, please contact our support team immediately. nabji takes underage gambling extremely seriously and will act without delay to close the account, return any funds, and prevent further access. Reports of underage access are treated as high-priority cases by our compliance team.

nabji's Commitment to Responsible Gaming

nabji's responsible gaming programme is built into the foundation of how we operate. We train all customer support staff in responsible gaming awareness, maintain monitoring systems that can identify accounts showing indicators of problem gambling, and take a proactive approach to reaching out to players whose behaviour suggests they may benefit from support or a break. Where nabji identifies a player showing clear signs of problem gambling — such as extended loss-chasing sessions or rapidly escalating deposit patterns — our team may contact the player directly to check in and offer assistance.

nabji does not market its platform aggressively to players who have used responsible gaming tools or who have been identified as potentially vulnerable. If you have activated a self-exclusion or cooling-off period, nabji will pause all promotional communications to your account for the full duration of that period. We believe that the long-term trust of Bangladeshi players depends on treating responsible gaming not as a legal obligation but as a genuine commitment to the well-being of our community.